Return and Refund Policy

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Return and Refund Policy

We value your satisfaction and aim to provide high-quality services through Success Tools. However, we understand that there may be situations where a return or refund is necessary. This policy outlines the terms and conditions for returns and refunds. Please read carefully to understand the criteria and procedures for requesting a refund.

Eligibility for Refunds:

Subscription Services: Refunds for subscription-based services will only be considered under specific circumstances, such as technical issues that prevent access or use of the platform, as evaluated by our support team.
One-Time Purchases: Refunds for one-time payments or purchases (such as downloadable resources or courses) are generally not provided. Exceptions may be made if there is a clear technical problem or a mistake in the transaction.
Free Trials: If a free trial period is offered, it is the user’s responsibility to cancel the subscription before the trial ends. Refunds will not be issued if the subscription renews after the trial unless required by law.

Non-Refundable Payments:

Completed Services: Services that have been delivered or accessed (e.g., completed coaching sessions, downloaded materials, or used software features) are not eligible for refunds.
Digital Products: Due to the nature of digital goods, refunds are typically not provided for any digital products once they have been delivered or downloaded unless otherwise stated.

Requesting a Refund:

Time Frame: Refund requests must be submitted within 14 days of the purchase or subscription renewal. Refund requests beyond this period will not be considered.
Process: To request a refund, please contact our customer support team with the following details:
- Order number or transaction ID.
- Reason for the refund request.
- Any relevant information or screenshots to support the claim.

Partial Refunds:

In certain cases, we may offer partial refunds, depending on the level of service or access that has already been provided. For example:

Subscription-Based Services: If you cancel a subscription partway through the billing period, you may be eligible for a partial refund for the unused portion of the service, depending on our evaluation and refund policy at the time of the request.
Technical Issues: If a service or tool has not functioned as expected due to technical problems beyond your control, you may be eligible for a partial refund or a credit towards future services.

Refund for Automatic Renewal:

Notification: It is the user’s responsibility to manage their subscription and cancel it before the renewal date if they do not wish to continue using the service.
Refunds for Renewals: Refunds for automatic renewals will only be considered if requested within 7 days of the renewal charge. Beyond this period, no refunds will be issued for automatically renewed subscriptions.

Cancellation of Subscription:

How to Cancel: You may cancel your subscription at any time by accessing your account settings or by contacting our support team. Cancellation will prevent future billing but will not result in an automatic refund of past payments unless the cancellation is within the refund eligibility period.
Immediate Termination of Service: Upon cancellation, access to premium features will continue until the end of the current billing cycle, after which the account will revert to free or basic access.

Exclusions from Refunds:

Promotional Offers or Discounts: Payments made for discounted services or promotional offers are non-refundable unless otherwise specified in the promotion’s terms and conditions.
Group or Enterprise Plans: Refunds for group or enterprise plans are subject to the specific terms agreed upon in the service contract and may differ from the individual policy.

Refund Processing:

Method of Refund: Refunds will be processed using the original method of payment used during the transaction. If this is not possible (e.g., due to an expired credit card), an alternative method may be arranged.
Processing Time: Once approved, refunds may take up to 10 business days to reflect in your account, depending on your bank or payment provider’s processing times.

Disputes and Chargebacks:

Handling Disputes: If you initiate a chargeback with your bank or credit card provider before contacting us to resolve the issue, we reserve the right to challenge the dispute. It is always recommended to try and resolve refund issues through our support team first.
Account Suspension: In the case of an unjustified chargeback, your Success Tools account may be suspended, and any future access to services could be denied.

Modifications to the Return and Refund Policy:

Success Tools reserves the right to update or modify this return and refund policy at any time without prior notice. Changes will apply to all future purchases and renewals following the updated policy.

Any modifications will be communicated through the platform or via email, and it is your responsibility to stay informed about the current policy.